Support

A question, a bug, a payment issue? We're here to help. Email us at contact@optiscio.com — we usually reply within 48 business hours.

Manage or cancel my subscription

Optiscio Premium subscriptions are managed by your store and can be cancelled at any time:

• iPhone / iPad: Settings → your name → Subscriptions → Optiscio → Cancel Subscription.
• Android: Google Play app → profile picture → Payments & subscriptions → Subscriptions → Optiscio → Cancel.

Cancellation takes effect at the end of the period you've already paid for; you keep Premium access until then.

Restore my purchases

If you switch devices or reinstall the app, open Optiscio → Profile → Restore purchases. Use the same Apple or Google account you used for the original purchase.

Delete my account and data

You can delete your account and all of your data directly from the app: Profile → Settings → Delete my account. Deletion is permanent.

You can also request it by email at contact@optiscio.com. Details on how we handle your data are in our privacy policy.

Report a bug

To speed up the diagnosis, please include in your message:

• your device model and OS version (iOS / Android);
• the app version (Profile → About);
• the steps to reproduce the issue, and a screenshot if possible.

Contact us

General support: contact@optiscio.com
Personal data questions (GDPR): legal@optiscio.com